The Drainage Repair Company is an independent specialist that brings together a unique blend of knowledge and digital technology to deliver drainage and clean water mains services to the Insurance and Property sectors.
Through our network of employed and trusted contractors, we provide drainage and water mains investigations and repairs. Throughout the UK, our customers can be assured that any drainage/ water claim can be serviced any time, anywhere.
We are proud of what we do and our first class service provides our customers with the latest technology and techniques to remove the problem.
Our team, systems, processes and technology together deliver a superior service.
All claim-related evidence is stored in a single digital record for each claimant. The whole claims process is collaborative and transparent, resulting in a better service for the customer and insurer.
Using the latest technology and techniques, our team of qualified, skilled engineers conduct onsite CCTV surveys using our unique 360Siteview technology, manage drainage repairs in accordance with WRc standards and minimise disruption, while controlling costs.
Using our technology and team of experts we are able to locate the leak and resolve the issue in a single visit.
Our variety of techniques enable us to detect the leak quickly and efficiently and return the pipe back to watertight with minimum disruption and cost.
We specialise in geotechnical site investigation and soil surveys for residential developments, self build projects and subsidence claims.
We have a wealth of knowledge and experience managing these investigations to minimise disruption to your projects.
Our digital model is now part of our drainage repair and investigation service, so greater accountability and cost-effectiveness is available to you.
See how the process works:
Step 1
Using our digital technology, once notified of a new potential repair/claim, the details are uploaded on to the system.
Step 2
All instructions are assessed through a process of triage by our skilled team of advisers using information provided through our self-service technology, including imagery and video evidence.
Step 3
A mutually convenient appointment is agreed with the policyholder/homeowner. The information is recorded via our technology and communications are sent confirming the agreed appointment to all relevant parties.
Step 4
Our team, processes and technology combined deliver a superior service. Accurate diagnosis and engineer-led decisions allows for minimum disruption and a cost-effective service. Once the findings are uploaded, the information is reviewed for reporting purposes.
Step 5
The site investigation, drainage and/or water mains report are issued directly to the insurer. Once the report has been reviewed, a decision can be made with regards to the repair phase.
Step 6
A mutually convenient appointment is agreed with the customer/policyholder. The information is recorded via our technology and communications are sent confirming the agreed appointment to all relevant parties for repairs to begin.
Step 7
Our team, processes and technology combined deliver a superior service. Accurate diagnosis and engineer-led decisions allows for minimum disruption and a cost-effective service. Once the repair plan is confirmed, the information is reviewed for reporting purposes. The repair plan is followed, reviewed, completed and reported back to all relevant parties through 360Siteview.
Step 8
All the information is shared with all relevant parties and the repair/claim is complete. It is at this stage that DRC will issue an invoice and the customer satisfaction questionnaire.
“Excellent informative service. Great staff and prompt response during all communication.”
Gemma Jordan
Birmingham
“I would like to take this opportunity to praise your engineers. They carried out the repair with no undue mess or distress to me. It was all done in such a cheerful and considerate manner. I would have no hesitation in recommending.”
Mrs Ganley
Conwy
“May I take the opportunity to say how impressed I have been in dealing with your company. Will you please pass on my sincere thanks to the engineers who were superb, pleasant, professional and a credit to your company. May you prosper.”
Mrs Wade
Nottingham
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